Refund policy

At AZMIR STORE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return according to the policy below.

Return Eligibility

Returns are accepted within 3 days of receiving your order.

The item must be unused, unworn, unwashed, and in its original condition.

All original tags, packaging, accessories, and invoices must be included.

Returns requested after 3 days will not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

Products purchased on sale, clearance, or promotional discounts.

Personal care, beauty, cosmetics, skincare, hygiene, or intimate products.

Items damaged due to misuse, improper handling, or normal wear and tear.

Products returned without original packaging, tags, or accessories.

Damaged or Wrong Items

If you receive:

A damaged product

A defective product

The wrong item

Please contact us within 24 hours of delivery with:

Your order number

Clear photos or videos of the product

A brief explanation of the issue

After verification, we will arrange a replacement or refund where applicable.

Refund Policy

Once your returned item is received and inspected:

Approved refunds will be processed to your original payment method or as a store credit, depending on the payment method used.

Shipping charges are non-refundable, unless the return is due to our mistake.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable courier service, as AZMIR STORE is not responsible for parcels lost during return shipping.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support before sending any item back.

AZMIR STORE
Customer Support
Email: houseofazmir@gmail.com
WhatsApp/Phone: 03702201281